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Suzanne Kieffer

Professeure

SSH/ESPO Faculté des sciences économiques, sociales, politiques et de communication (ESPO)

SSH/ESPO/COMU Ecole de Communication (COMU)

SSH/ILC Institut Langage et Communication (IL&C)

SSH/ILC/PCOM Pôle de recherche en communication (PCOM)

2026
Papier de conférence

Magalhaes Azevedo, D., Gronier, G., & Kieffer, S. (2026). A Questionnaire to Measure Six Attributes of a UX Capability and Maturity Model: A Preliminary Study. Design, User Experience, and Usability, 16721, 251-268. https://doi.org/10.1007/978-3-032-30089-8_16 (Original work published 2026)


Rolin, E., Watrin, P., & Kieffer, S. (2026, June 5). Adapting RAG to Specialised Communities: A UX-Driven Design Study. Human-AI Interaction and Experience Design (HAXD 2026), Valencia.


Rukonić, L., Fastrez, P., & Kieffer, S. (2026). Understanding, Usefulness and Recognition of UX Artifacts: Crossing Boundaries Between Agile and UX Practitioners. Proceedings of the 59th Hawaii International Conference on System Sciences, p. 6509-6518.


Leung, L., Kieffer, S., & Aimeur Esma. (2026). Insider Threats in Cybersecurity: Modeling Patterns with MITRE Profiles through Technical, Organizational, and Individual (TOI) Factors. IHIET 2026, Valence.


Kieffer, S., Renard, D., Syed, R., Noutcha, M. G., Yang, E., & Vanderdonckt, J. (2026). Invisible Risks in Virtual Reality: Raising Awareness of Profiling and Overengagement through Lecture and Storyboard Interventions. In n/a (ed.), Proceedings of IEEE VR 2026. IEEE Press.


Article de journal

Azevedo, D., Ramelot, J., Legay, A., & Kieffer, S. (2026). Integrating user experience into cybersecurity: challenges, opportunities and actionable recommendations from a case study. Organizational Cybersecurity Journal: Practice, Process and People, 1, 1-24. https://doi.org/10.1108/ocj-02-2025-0005 (Original work published 2026)


2025
Papier de conférence

Leung, L., Duhoux, B., Legay, A., & Kieffer, S. (2025). Integrating Gamification, Recommender System, and Chatbot in Cybersecurity Training: A User-Centered Approach for Enhanced Engagement and Motivation. Lecture Notes in Computer Science 15814, volume 49. Published. HCI International 2024, Gothenburg, Sweden.


Sahraoui, A. E. A., Vanderdonckt, J., & Kieffer, S. (2025). Fractal Adaptive Menus: Concept, Engineering, and Use Case. EICS ’25: The 17th ACM SIGCHI Symposium on Engineering Interactive Computing Systems, Trier, Germany.


2024
Papier de conférence

Ramelot, J., Magalhaes Azevedo, D., Legay, A., & Kieffer, S. (2024). Toward interdisciplinary practice and increased social ROI: a case study on downstream effects of integrating UX in cyber system design. Proceedings of the 57th Annual Hawaii International Conference on System Sciences. Published. 57th Annual Hawaii International Conference on System Sciences (HICSS), Honolulu, Hawaii, USA.


Kieffer, S., & Motte, I. (2024). Evaluation par les pairs avec rétroaction : focus sur l’expérience utilisateur des étudiant·es pour comparer l’atelier Moodle et ChallengeMe. MoodleMoot France 2024, Marseille.


Kieffer, S., Nahon, S., Renard, D., & Legay, A. (2024). Bridging Disciplinary Boundaries: Integrating XR in Communication Sciences Master’s Programs. Lecture Notes in Computer Science, vol 14724, 89-105. https://doi.org/10.1007/978-3-031-61691-4_7


Amant, L., Rukonić, L., Kieffer, S., & et al. (2024). Perceived Value of UX in Organizations: A Systematic Literature Review. In Aaron Marcus, Elizabeth Rosenzweig, Marcelo M. Soares (ed.), Lecture Notes in Computer Science, vol 14714 : Design, User Experience, and Usability. https://doi.org/10.1007/978-3-031-61356-2_12


Kieffer, S., & Motte, I. (2024). Enhancing Learning Experience and Teaching Outcomes with Feedback: A Comparative Study Between Moodle Workshop and ChallengeMe. MoodleMoot Global 2024.


Rukonić, L., Fastrez, P., & Kieffer, S. (2024). Social Practices of Creating and Using UX Artifacts in Agile Organizations. Proceedings of the 57th Annual Hawaii International Conference on System Sciences, 57, 6667-6676. (Original work published 2024)


Magalhaes Azevedo, D., Ramelot, J., Legay, A., & Kieffer, S. (2024). With or Without U(sers): A Journey to Integrate UX Activities in Cybersecurity. Lecture Notes in Computer Science, LNCS(14728), 212-231. https://doi.org/10.1007/978-3-031-61379-1_14 (Original work published 2024)


Noutcha, M. G., & Kieffer, S. (2024). Blended Learning Based on H5P Interactive Exercises: Insights from a Case Study. Lecture Notes in Computer Science, vol 14722: Learning and Collaboration Technologies, p. 214-233. https://doi.org/10.1007/978-3-031-61672-3_14


2023
Papier de conférence

Kieffer, S., & Motte, I. (2023). Habiller Moodle 4 pour soutenir une pédagogie universelle. MoodleMoot FR Troyes 2023, Troyes.


Kieffer, S., & Nahon, S. (2023). Au-delà des frontières disciplinaires : L’AR et la VR comme outils d’apprentissage dans les programmes en sciences de l’information et de la communication à l’UCLouvain. AUPTIC 2023 – Transforming education through digital technology, Caen.


Kieffer, S., & Vanderdonckt, J. (2023). A Comparison of Paper Sketch and Interactive Wireframe by Eye Movements Analysis, Survey, and Interview. Proceedings of HICSS 56, p. 4067-4076.


Magalhaes Azevedo, D., Rukonić, L., & Kieffer, S. (2023). The Gap Between UX Literacy and UX Practices in Agile-UX Settings: A Case Study. In Azevedo Daniela, Rukonic Luka, Kieffer Suzanne (ed.), Human-Computer Interaction -- INTERACT 2023 (p. p. 436--457). Springer Nature Switzerland. https://doi.org/10.1007/978-3-031-42283-6_24


Article de journal

Kieffer, S., Vanderdonckt, J., & Gouze, A. (2023). A Multimodal, Usable, and Flexible Clinical Decision-Support System for Breast Cancer Diagnosis and Reporting. SN Computer Science, 4(1), 49. https://doi.org/10.1007/s42979-022-01451-z (Original work published 2023)


Rukonić, L., & Kieffer, S. (2023). How Older Drivers Perceive Warning Alerts? Insights for the Design of Driver-Car Interaction. SN Computer Science, 4(56). https://doi.org/10.1007/s42979-022-01455-9 (Original work published 2023)


2022
Monographie

Andry, T., Kieffer, S., & Lambotte, F. (2022). Les fondamentaux de la visualisation de données (De Boeck Supérieur). De Boeck Supérieur.


Papier de conférence

Magalhaes Azevedo, D., Legay, A., & Kieffer, S. (2022). User Reception of Babylon Health’s Chatbot. Proceedings of the 17th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications, p. 134-141. https://doi.org/10.5220/0000156800003124


Rukonić, L., & Kieffer, S. (2022). Teaching Drivers about ADAS using Spoken Dialogue: A Wizard of Oz Study. Proceedings of the 17th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications, p. 88-98.


Article de journal

Degavre, F., Kieffer, S., Bol, D., Dekimpe, R., Desterbecq, C., Pirson, T., Sandu, G., & Tubeuf, S. (2022). Searching for sustainability in health systems: Toward a multidisciplinary evaluation of mobile health innovations. Sustainability (Online), 14(9), 5286. (Original work published 2022)


2021
Papier de conférence

Henreaux, E., Noutcha, M. G., Phan-Ngoc, T., & Kieffer, S. (2021). Design sprints integrating agile and design thinking: A case study in the automotive industry. Advances in Human Aspects of Transportation. AHFE 2021. Published. 12th International Conference on Applied Human Factors and Ergonomics (AHFE 2021), New York, USA. https://doi.org/10.1007/978-3-030-80012-3_23


Rukonić, L., Marie-Anne Pungu Mwange, & Kieffer, S. (2021). UX Design and Evaluation of Warning Alerts for Semi-Autonomous Cars with Elderly Drivers. Proceedings of the 16th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications - Volume 2 HUCAPP: HUCAPP, 25-36. https://doi.org/10.5220/0010237000250036


Kieffer, S., Gouze, A., & Vanderdonckt, J. (2021). User-Centred Development of a Clinical Decision-Support System for Breast Cancer Diagnosis and Reporting based on Stroke Gestures. Proceedings of the 16th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications - Volume 2, 60-71. https://doi.org/10.5220/0010258900600071


Degavre, F., Bol, D., Kieffer, S., Sandu, G., Desterbecq, C., Pirson, T., Dekimpe, R., & Tubeuf, S. (2021). Accelerating sustainability transitions in care and health systems: How sustainable are e/m-Care and Health innovations? Transforming Care Conference, Cà Foscari University of Venice, Italy.


Degavre, F., Kieffer, S., Bol, D., Sandu, G., Desterbecq, C., Pirson, T., Dekimpe, R., & Tubeuf, S. (2021). Toward an interdisciplinary evaluation of mobile health innovations: Searching for sustainability in health systems. CONFERENCE RECHERCHE INTERDISCIPLINAIRE ET TRANSDISCIPLINAIRE « TRANSITION ET DÉVELOPPEMENT DURABLE », UCLouvain.


Article de journal

Kieffer, S., & Lits, G. (2021). Raconter la pandémie de Covid-19 par ses chiffres. Les erreurs à ne pas commettre. European Journalism Observatory, 1(1), 1. (Original work published 2021)


2020
Chapitre de livre

Kieffer, S., Rukonić, L., Kervyn de Meerendré, V., & Vanderdonckt, J. (2020). A Process Reference Model for UX. In A.P. Cláudio, K. Bouatouch, M. Chessa, A. Paljic, A. Kerren, Christophe Hurter, Alain Tremeau, Giovanni Maria Farinella (ed.), Computer Vision, Imaging and Computer Graphics Theory and Applications (p. p. 128-152). Springer Nature. https://doi.org/10.1007/978-3-030-41590-7_6


Papier de conférence

Sanctorum, A., Kieffer, S., & Signer, B. (2020). User-driven Design Guidelines for the Authoring of Cross-Device and Internet of Things Applications. Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society. Published. NordiCHI 2020, Tallinn, Estonia. (Original work published 2020)


Kieffer, S. (2020). Animer des formules pédagogiques engageantes à distance, et si on revisitait le jigsaw ? 4e colloque international AUPTIC•éducation, Louvain-la-Neuve, Belgique.


Kieffer, S. (2020). Le numérique pour enseigner à distance en période COVID-19. Et si c’était à refaire en tenant compte de l’avis des étudiants ? 4e colloque international AUPTIC•éducation, Louvain-la-Neuve, Belgique.


2019
Papier de conférence

Vanderdonckt, J., Magrofuoco, N., Kieffer, S., Perez Medina, J. L., Rase, Y., Roselli, P., & Villarreal Narvaez, S. (2019). Head and Shoulders Gestures: Exploring User-Defined Gestures with Upper Body. In Aaron Marcus, Wentao Wang (ed.), Proceedings of 21ST INTERNATIONAL CONFERENCE ON HUMAN-COMPUTER INTERACTION (pp. 192-213). Springer International Publishing. https://doi.org/10.1007/978-3-030-23541-3_15


Rukonić, L., Fastrez, P., & Kieffer, S. (2019). A Questionnaire for Collecting Data Relevant to UX Experimental Design. Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications - Volume 1: CHIRA, 128-136. https://doi.org/10.5220/0008164001280136


Kieffer, S., Rukonić, L., Kervyn de Meerendré, V., & Vanderdonckt, J. (2019). Specification of a UX process reference model towards the strategic planning of UX activities. Proceedings of the 14th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2019) - Volume 2: HUCAPP, 74-85.


Kervyn de Meerendré, V., Rukonić, L., & Kieffer, S. (2019). Overcoming Organizational Barriers to the Integration of UX Methods in Software Development: a Case Study. In Marcus A., Wang W. (eds) (ed.), Design, User Experience, and Usability. Practice and Case Studies. HCII 2019 (p. p. 263-276). Springer. https://doi.org/10.1007/978-3-030-23535-2_20


Rukonić, L., Kervyn de Meerendré, V., & Kieffer, S. (2019). Measuring UX Capability and Maturity in Organizations. In In: Marcus A., Wang W. (eds) (ed.), Design, User Experience, and Usability. Practice and Case Studies. HCII 2019. Lecture Notes in Computer Science, vol 11586. Springer, Cham. https://doi.org/10.1007/978-3-030-23535-2


Article de journal

Kieffer, S., Ko, A., Ko, G., & Gruson, D. (2019). Six case-based recommendations for designing mobile health applications and chatbots. Clinica Chimica Acta, 493(S1), 37-38. https://doi.org/10.1016/j.cca.2019.03.072 (Original work published 2019)


2018
Papier de conférence

Burny, N., Kieffer, S., Magrofuoco, N., Perez Medina, J. L., Roselli, P., Vanderdonckt, J., & Vas, A. (2018). Feedup, Feedback, and Feedforward in Curve Mid-Air 3D Gestures. In M. Giordano, O. Georgiou, B. Dzidek, L. Corenthy, Jin Ryong Kim, S. Subramanian, S. Brewster (ed.), Proceedings of Workshop on Mid-Air Haptics for Control Interfaces. https://doi.org/10.1145/3170427.3170625


Article de journal

Khan, A. A., Keung, J., Hussain, S., Niazi, M., & Kieffer, S. (2018). Systematic literature study for dimensional classification of success factors affecting process improvement in global software development: client–vendor perspective. IET Software, 12(4), 333-344. https://doi.org/10.1049/iet-sen.2018.0010 (Original work published 2018)


2017
Papier de conférence

Kieffer, S., Ghouti, A., & Macq, B. (2017). The Agile UX Development Lifecycle: Combining Formative Usability and Agile Methods. Proceedings of the 50th Hawaii International Conference on System Sciences (2017). Published. Hawaii International Conference on System Sciences, Hilton Waikoloa Village, Hawaii, USA, January 4-7, 2017. https://doi.org/10.24251/hicss.2017.070


Gustin, G., Macq, B., Gruson, D., & Kieffer, S. (2017). Empowerment of diabetic patients through mHealth technologies and education: development of a pilot self-management application. 13th International Conference on Medical Information Processing and Analysis, San Andres Islands, Colombia.


Macq, B., Gustin, G., Gruson, D., Kieffer, S., Brieva, J., García, J. D., Lepore, N., & Romero, E. (2017). Empowerment of diabetic patients through mHealth technologies and education: development of a pilot self-management application. 13th International Conference on Medical Information Processing and Analysis. Published. 13th International Symposium on Medical Information Processing and Analysis, San Andres Island, Colombia. https://doi.org/10.1117/12.2285952


Article de journal

Kieffer, S. (2017). ECOVAL: Ecological Validity of Cues and Representative Design in User Experience Evaluations. AIS Transactions on Human-Computer Interaction, 9(2), 149-172. (Original work published 2017)


Kieffer, S., Ghouti, A., Vandeleene, B., & Macq, B. (2017). Development of a Mobile Health Application for the Self-management and the Empowerment of Patients with Diabetes Condition: Code M178. Clinical Chemistry and Laboratory Medicine : Associated with FESCC and IFCC. Published. (Original work published 2017)


2016
Papier de conférence

Kieffer, S., & Vanderdonckt, J. (2016). STRATUS: a Questionnaire for Strategic Usability Assessment. Proceedings of 31st ACM Symposium on Applied Computing (SAC 2016). Published. 31st ACM Symposium on Applied Computing (SAC 2016), Pisa. https://doi.org/10.1145/2851613.2851912


2015
Papier de conférence

Kieffer, S., Braga Sangiorgi, U., & Vanderdonckt, J. (2015). ECOVAL: A Framework for Increasing the Ecological Validity in Usability Testing. Proceedings of 48th Annual Hawaii International Conference on System Sciences HICSS′2015, p. 452-461. https://doi.org/10.1109/HICSS.2015.61


2014
Papier de conférence

Kieffer, S., Batalas, N., & Markopolous, P. (2014). Towards Task Analysis Tool Support. Proceedings of the 26th Australian Computer-Human Interaction Conference (OzCHI′2014). Published. 26th Australian Computer-Human Interaction Conference, Sydney. https://doi.org/10.1145/2686612.2686621


2011
Papier de conférence

Kieffer, S., Swine, C., & Macq, B. (2011). Supporting the participation in social life of frail older adults in a one-day clinic. IADIS Digital Library, 404-408.


Article de journal

Caby, B., Kieffer, S., de Saint Hubert, M., Cremer, G., & Macq, B. (2011). Feature extraction and selection for objective gait analysis and fall risk assessment by accelerometry. BioMedical Engineering OnLine, 10(1). https://doi.org/10.1186/1475-925X-10-1 (Original work published 2011)


2010
Papier de conférence

Kieffer, S., Coyette, A., & Vanderdonckt, J. (2010). User Interface Design by Sketching: A Complexity Analysis of Widget Representations. Proceedings of 2nd ACM Symposium on Engineering Interactive Computing Systems, 57-66. https://doi.org/10.1145/1822018.1822029


Article de journal

Martinez, D., Kieffer, S., Martinez, J., Molina, J. P., Macq, B., & Gonzalez, P. (2010). Usability evaluation of virtual reality interaction techniques for positioning and manoeuvring in reduced, manipulation-oriented environments. The Visual Computer : international journal of computer graphics, 26(6-8), 619-628. https://doi.org/10.1007/s00371-010-0499-x (Original work published 2010)


2009
Papier de conférence

Gouze, A., Kieffer, S., Van Brussel, C., Moncarey, R., Grivegnée, A.-R., & Macq, B. (2009). Interactive breast cancer segmentation based on relevance feedback: from user-centered design to evaluation. Medical Imaging 2009: Computer-Aided Diagnosis, Vol. 7260, 726021 (10 pp.). https://doi.org/10.1117/12.813538


Kieffer, S., Lawson, J.-Y., & Macq, B. (2009). User-centered design and fast prototyping of an ambient assisted living solution for elderly people. Proceedings of 2009 Sixth International Conference on Information Technology: New Generations, 1220-1225. https://doi.org/10.1109/ITNG.2009.79


Kieffer, S., Gouze, A., Moncarey, R., Van Brussel, C., De Wispelaere, J.-F., Kayser, F., & Macq, B. (2009). Towards standardized pen-based annotation of breast cancer findings. In Jacko, J.A.; (ed.), Human-Computer Interaction. Part IV, HCII 2009 (p. p. 524-533). Springer-Verlag. https://doi.org/10.1007/978-3-642-02583-9_57


2007
Papier de conférence

Gemo, M., Kieffer, S., Gouze, A., Lawson, J.-Y. L., Macq, B., Niang, M., SCHOBBENS, P.-Y., Mazy, G., Debande, B., & Farsi, S. M. (2007). An Intuitive Annotation Toolbox for Open-source Imaging Diagnosis. IST-AFRICA.


Coyette, A., Kieffer, S., & Vanderdonckt, J. (2007). Multi-Fidelity Prototyping of User Interfaces. 11th IFIP TC 13 Int. Conf. on Human-Computer Interaction INTERACT, Rio de Janeiro. https://doi.org/10.1007/978-3-540-74796-3_16


Coyette, A., Kieffer, S., & Vanderdonckt, J. (2007). Multi-fidelity Prototyping of User Interfaces. Lecture Notes in Computer Science : Human-Computer Interaction – INTERACT 2007, p. 150-164. https://doi.org/10.1007/978-3-540-74796-3_16


Article de journal

Kieffer, S., & Carbonell, N. (2007). How really effective are multimodal hints in enhancing visual target spotting? Some evidence from a usability study. Journal on Multimodal User Interfaces, 1(1), 1-5. https://doi.org/10.1007/BF02884427 (Original work published 2007)


Unités d'enseignement pour 2026

Libellé Code
Méthodes d'évaluation d'un dispositif médiatique LCOMU1327
Introduction au data journalisme LCOMU2403
Visualisation de l'information et présentation multimodale LCOMU2811
Expérience utilisateur LCOMU2812
Design et évaluation de prototypes web MCOMU2211
Développement et gestion de projet Web créatif MCOMU2701