FAQ

You can send us your account number via our blocked account application. You must log in with the email address used when you requested your blocked account. Once you are logged in, click on the “My bank account” tab to enter your banking information. This is the same process for changing your bank account.

You should allow approximately 7 to 10 calendar days between payment and receipt of your certificate. International transfers may take a few days to arrive in our account.

Contact us as soon as possible via international@uclouvain.be mentioning the UCLouvain account or the payment reference used.

Yes, anyone can pay the amount as long as the payment reference is correct (otherwise, we will not be able to trace the payment).

Yes, you can pay in instalments if necessary but always respecting the payment reference. You will receive your budget certificate once the total amount has been paid.

The surplus will be distributed in the various monthly payments. If there are a remaining balance at the end, you will be reimbursed. For instance, you pay €5999 instead of €5621 for 7 months, you will receive €857 per month instead of €803.

No, they are different banks accounts managed by different departments. You will have to pay the rent by yourself.

You will receive your first monthly payment at the beginning of your stay at UCLouvain if you have provided us with your European bank account number. Each monthly payment is made on the 20th of the month for the following month. For example: payment on 20 October for the month of November.

If there are any months of arrears still to be paid, they will be included in your first payment after we receive your bank account number. 

No, the monthly payments are only paid into an IBAN account (or European account). If you need help to open a European account, please refer yourself to the Blocked Accounts Guide.

No, we do not change the date of the monthly payments. These are fixed for everyone. We cannot modify the amount of the monthly payments since it is set by the Immigration Office.

Yes, it can be requested by email at international@uclouvain.be .

If your visa has been refused, we can refund the amount upon presentation of proof of refusal from the Immigration Office or supporting evidence, or hold it for the following year. Please contact us to inform us.

If you have to return to your country and would like a refund, please contact us.

Some refund requests will need to be sent to the Immigration Office for validation by their services.

Contact via international@uclouvain.be