IT resources

UCLouvain user account

A UCLouvain user account is created for every new enrolee. It consists of a username and password. The account can be activated from any computer connected to the internet. Students may also activate their account from a computer in one of UCLouvain’s classrooms.

The account remains active until the end of contracts for staff members, until the end of the academic year for students (September), and indefinitely for emeritus academic staff.

Where to get a UCLouvain user account and access card

For students: Enrolment Office
UCLouvain staff: Human Resources Department
Library users: libraries

Procedure for new students

Have your NOMA number to hand (you can find your NOMA number on documents sent by the Enrolment Office or on your student card).
Go to the “Compte UCLouvain” page and click “English Version”. You will be given your UCLouvain username.
Choose a password.
Choose or enter a secret personal question and record a simple answer, which will be essential if you forget your password.

If you are unable to activate your account or log in to MyUCLouvain, please call 010 478 282 (students in Mons and Charleroi call 065 323 444).

Procedure for new hires

From the first day of your contract (and not before), please contact the Service Desk at 010/478282 to get your FGS number.

Go to the “Compte UCLouvain” page and click “English Version”.
Choose a password.
Choose or enter a secret personal question and record a simple answer, which will be essential if you forget your password.

Procedure for alumni

You can use your personal email address (the one provided to the Alumni Office) to set, reset or change your password using this link. This personal email address can subsequently be used as your username.

Procedure for non-UCLouvain users

Have your FGS registration number at hand (which can be found on your library access card).
Go to the “Compte UCLouvain” page and click “English Version”. You will be given your UCLouvain username.
Choose a password.
Choose or enter a secret personal question and record a simple answer, which will be essential if you forget your password.

Smartcard

To access buildings, computer rooms, car parks and libraries, each person is issued an electronic access card (Smartcard) displaying their photograph, first name and surname, and FGS number. This card is strictly personal and non-transferable; the cardholder is responsible for its use.

Under normal circumstances, your card will be issued within 15 working days, provided that you submitted a photograph meeting the required specifications with the form.

If you have not received your card after 15 working days:

if you are a staff member, please contact the Human Resources Department (ARH).
if you are a student, please contact the Enrolment Office.
if you are a library user, please contact the library where you registered.

Your first UCLouvain card is activated automatically. If you already had a valid magnetic card, your new card will be activated automatically seven days after the date of dispatch. The old card will then be deactivated so that you can use the new one.

If you wish to activate the card earlier, please follow the instructions on the page.

To obtain access to buildings or car parks, log in to MyUCLouvain – Smartcard.

Follow the instructions on this page.

Service Desk

The Service Desk is the single point of contact for all UCLouvain IT-related requests. It helps all new UCLouvain members resolve issues relating to:

access cards;
usernames;
passwords;
requests relating to IT services (email, calendar, Wi-Fi, portal, etc.).

Contact the Service Desk:

via the Centre de services: uclouvain.be/8282;
by phone, weekdays from 8.30am to 5.30pm, at 010/47.8282 or

in Louvain-la-Neuve, Mons and Saint-Gilles: 7-8282
in Woluwe: 4-8282 or 77-78282
in Tournai, Charleroi and outside the UCLouvain network: 010/47.82.82;

For students in Mons and Charleroi, as well as staff members based at the Mons campus: helpdesk-mons@uclouvain.be or 065 323 444 (rapid dial: 23-444)

Computer rooms

Many computer rooms are available to students for education and research activities. View information on room access, terms of use, login procedures, available services, and locations.

Wi-Fi

UCLouvain provides seamless access to its Wi-Fi network using advanced security and authentication technologies.

Three networks

UCLouvain: for UCLouvain staff;
eduroam: for UCLouvain students and staff, and visitors who are eduroam network members;
visiteurs.UCLouvain: for other visitors or UCLouvain conference attendees/participants, as well as non-UCLouvain users registered with UCLouvain libraries.

Eduroam

UCLouvain is a partner in the eduroam project. Visitors from all partner universities can access the Wi-Fi network using the username and password provided by their home institution. An eduroam configuration tool has been customised for UCLouvain. Please download the installer that corresponds to your operating system.

Connecting

You will need to know your username and the associated password:

for UCLouvain students: eduroam network → login: your email address: mail@student.uclouvain.be;
for eduroam member visitors: eduroam network → login: home university username;
for visitors: visiteurs.UCLouvain network → you will receive a temporary login
for conference attendees/participants: visiteurs.UCLouvain → you will receive a temporary login.

More detailed guides for configuring Wi-Fi are available in the UCLouvain Service Centre.

Temporary access request for visitors and conference participants/attendees

Temporary Wi-Fi access for a visitor, conference participants/attendees, etc., may be requested by a UCLouvain staff member. Please consult the Wi-Fi pages on the MyUCLouvain intranet after logging in.

The eduroam service provides secure Wi-Fi internet access for staff and students at higher education and research institutions. Users from an eduroam member institution can securely access the internet at all other member institutions using their usual password.

UCLouvain has signed the eduroam agreement and therefore provides access to the eduroam Wi-Fi network to all members of partner institutions.

See the list of eduroam partner institutions.

You are a member of an eduroam partner institution visiting UCLouvain

During your visit to UCLouvain, you can access the Wi-Fi network, available under the name eduroam, using your usual username and password, just as you would at your home institution. When connecting, you will be prompted to enter the username and password provided by your institution:

username: username@your_institution;
password: your institution password.

This eduroam page provides downloadable configuration tools. To connect to the eduroam network at UCLouvain, client devices must be configured to support the following protocols:

encryption method: WPA2 (+AES)
access control protocol: IEEE 802.1X
supported authentication methods: EAP-TTLS (+PAP) and EAP-PEAP

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